Throughout these conditions the words’We’, ‘us’ or ‘our’ refers to The Welbeck Hotel and the words ‘you’ or ‘yours’ refers to the named client who have made a booking for accomodation with us and all members of their party
1.
Brochure: The information contained in our brochure is correct at the date of publication (1st March 2001) but such information is subject to alteration with or without notice. Bookings for holidays advertised in the brochure are made by you on this basis.
2.
Quotations: In the event of any written dispute written quotations will take presedence over those made verbally. Unless stated on your quotation, the price quoted will be subject to an increase only as a result in the governments taxes or charges or unavoidably price increase by the carrier or hirer. VAT has been calculated at 5% on accommodation and at 17.5% on other services.
3.
Booking Procedure: Bookings for all of our packages must be made by completing, signing and submitting our booking form, together with a payment for the deposit or by e-mail or fax or telephone. Bookings may be regarded as firm on our posting/e-mailing/faxing of confirmation. Bookings made by any other method will only be regarded as provisional and will be subject to submission of a complete booking form and payment as aforesaid. After a booking has been made, a priced confirmation shall be issued from us, showing any balance due from you with the payment dates. If necessary, a final invoice will be issued by us 8 weeks before your sheduled departure date in respect of any outstanding sums including any surcharges.
4.
Cancellation by you: Deposits paid to the Hotel are non-refundable unless covered by our insurance policy, and in the event of us being unable to let or part let the accommodation reserved by you, part or all your final balance is also non-refundable. If the booking is part of a package, then the A.T.O.L. registered operators rules apply.
5.
Cancellation by us: If we have to cancel the booking as a result of hostilites, political unrest of other circumstances amounting to ‘Force Majeure’ then we will inform you without delay and offer you a prompt and full refund.
6.
Occupation: Occupation of the accommodation commences as soon as the room is ready and not after 4pm on the day of arrival and 11.00am on the day of departure. You are welcome to use the hotel’s other facilities throughout the days of arrival and departure.
7.
Late Arrivals: Any additional expenses incurred by you so that you can travel in accordance with the notified arrangements are your sole responsibility. All hotel accommodation must be claimed for within 24 hours of the date booked unless prior notice is given.
8.
Complaints: If you have any reason for complaint contact the General Manager, Mr. George as soon as possible. Complaints after the end of your visit should be mde in writing to the General Manager within 28 days of your departure. We cannot accept liability for claims received after this date. We will make every effort to settle a dispute as amicably and as quickly as possible.
9.
Refusal: We reserve the right to remove you from the hotel if your conduct is disruptive and affecting the enjoyment of other hotel clients. We will be under no liability for any extra costs incurred by you in such circumstances. If you are prevented from travelling because, in the opinion of any person in authority at the airport or harbour (including for example the Police, Pilot or Security Personnel), you appear by reason of intoxicating liquor or misuse of drugs, either to be unfit to travel or likley to cause discomfort or disturbance to other passengers, our responsibility for your journey and accommodation ceases. Our full cancellation charges will then apply, no refunds will be made and we will be under no obligation to you for any form of compensation.
10.
Access: We reserve the right of access to your accommodation in an emergency.
11.
Liability: It is an express condition of booking that, during your use of the accommodation and whilst you are travelling to and from home, we will be under no liability for any injury, loss, delay or damage which may be sustained by you or your property, whether such injury, loss, delay or damage is caused by our negligence, our servants or agents otherwise to full extent allowed by law. Also we cannot accept responsibility for acts of ommisions of persons involved in your arrangements over whom we have no direct control and whom are not directly employed by us or engaged as our agents.
12.
Classification: The hotel is classified as ‘4 Crowns’ and rated ‘Highly Commended’, and holds a three star rating from the R.A.C. and A.A
13.
Travel and Car Hire: All the car hire, air and sea travel elements of our packages are subject to the rules and regulations of the hirer and/or carrier. Please note that airlines and ferry companies reserve the right to amend and/or cancel services with or without notice, and that such travel is subject to international treaties and regulations, some of which may limit liability.
14.
Insurance: Full details of our companies insurance are available on request. We strongly recommend you take out insurance cover.
15.
Pets: In the interests of hygiene we regret that animals(except guide dogs) are not permitted in the hotel.
16.
Contract Law: Any contract with us is made on the above terms and is subject to the Manx Law and Jurisdiction.
Privacy Policy
The Welbeck Hotel respects and protects the privacy of the individuals that use The Welbeck Hotel's services. Individually identifiable information about you is not wilfully disclosed to any third party without first receiving your permission, as explained in this privacy policy.
What information do we collect?
From time to time we may request that you provide us with certain personal information about you in connection with various services offered on our site. The Welbeck Hotel does not collect any personal information about you (such as your name, E-mail address, etc.) except when you specifically and knowingly provide such information.
Links to other sites
The information linked to by The Welbeck Hotel Services are developed by people over whom The Welbeck Hotel exercises no control. These other sites may send cookies to users, collect data, or solicit personal information. The Welbeck Hotel may choose to exhibit its search results in the form of a "URL redirecter." When The Welbeck Hotel uses a URL redirecter, if you click on a URL from a search result, information about the click is sent to The Welbeck Hotel, and The Welbeck Hotel in turn sends you to the site you clicked on. The Welbeck Hotel uses this URL information to understand and improve the quality of The Welbeck Hotel's search technology. For instance, The Welbeck Hotel uses this information to determine how often users are satisfied with the first result of a query and how often they proceed to later results.
With whom does The Welbeck Hotel share information?
The Welbeck Hotel may share information about you with advertisers, business partners, sponsors, and other third parties. However, we only divulge aggregate information about our users and will not share personally identifiable information with any third party without your express consent. We may disclose how frequently the average The Welbeck Hotel user visits The Welbeck Hotel, or which other query words are most often used with the query word "hotel." Please be aware, however, that we will release specific personal information about you if required to do so in order to comply with any valid legal process such as a search warrant, subpoena, statute, or court order.
Your consent and changes to the Privacy Policy
By using the The Welbeck Hotel Services and our web site, you consent to the collection and use of your information as we have outlined in this policy. The Welbeck Hotel may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.
Who can I ask if I have additional questions?
Feel free to contact us any time and we'll answer any additional questions you may have. Our E-mail address is: mail@welbeckhotel.com.
